Continuous dialogue through the Investor Relations section of eni.com
Quarterly conference calls
Annual live group presentations
One-to-one meetings with analysts and portfolio managers during the year
Participation during the year in thematic conferences (Upstream Project Seminar, Natural Global Resources Conference, Global Energy Conference, Pan European Strategic Decision Conference)
Topics of interest
Quarterly and annual results
In-depth review of strategies and results
Corporate Governance
Risk management
Eni’s Actions
Thematic presentations
Meetings with SRI focused on Eni’s integrated risk management model with in-depth analysis of compliance, Country and operations risks
Roadshows in major financial centres (the first roadshow in 2013 was dedicated to Corporate Governance)
Cycle of meetings with institutional investors and the main proxy advisors in Europe and the United States on Eni’s Corporate Governance system
Eni’s people
Engagement procedures
MyEni and MyEni International Portal
Cascade Programme
Knowledge Management Systems
Participatory Industrial Relations System
Topics of interest
Health and safety in the workplace
Integrity
Transparency
Professional Development and sharing of know-how
Diversity management
Work-life balance
Eni’s Actions
Health promotion initiatives
Launch of Moka, the corporate social network
Training programmes and on-the-job training
Initiatives for work-life balance: extension of work at home project
Renewal of industry-specific Collective Bargaining Agreement
Dialogue with the European Works Council (CAE) on Eni’s policies within the European framework and with the representatives of the European Observatory for Safety and Health at Work
Local communities
Engagement procedures
Road Shows
Meetings and public forums with communities
Participation in community social gatherings
Regular use of information channels for local communities
Formal tools for managing claims (grievance mechanism)
Formal tools for participatory management of social projects
Topics of interest
Transparency and local information on business topics
Assessment, mitigation and management of environmental, social impacts and Human Rights impacts
Eni’s Contribution to economic and social development
Community investment strategy
Management of social projects
Eni’s Actions
Publication of Local Reports and site-specific websites
Projects to benefit the community
Organization of workshops (in 2013 in Maputo, Mozambique)
Public consultation forums held in Nigeria on impact assessment processes for business activities
Use of mechanisms for collecting and managing live reports in Countries of long-standing presence and in new Countries
Suppliers
Engagement procedures
Meetings
Involvement in specific projects
Local content development plans
Topics of interest
Supplier qualification and qualification audits
Feedback on contract performance
SA8000 Audit
Raising awareness on climate change/emissions
Participation of local firms in Eni’s supply chain
Eni’s Actions
Development of suppliers’ organizational, technical, quality, HSE and Human Rights skills
Support improvement following negative ratings resulting from audits
Check on observance of Human Rights in the supply chain
Call on significant suppliers to take part in the Carbon Disclosure Supply Chain
Issue of procedure on the management of Local Content within the procurement process
Customers and consumers
Engagement procedures
Telephone surveys and regular quality reviews and questionnaires
Telephone or face to face interviews at sales outlets
Focus groups on satisfaction with and ease of use of online services
Online forums
Topics of interest
Checks on customer satisfaction and tests of new services
Analysis of satisfaction and dissatisfaction with the services offered (gas, electricity, fuels)
Advice and technical assistance
Energy consumption habits
Eni’s Actions
Planning of corrective actions to address areas of improvement identified for R&M wholesale customers
Calibration of trade and pricing initiatives
Definition of new supply models
Launch of targeted initiatives
Application of a new model for relations with Consumer Associations in order to better combine culture, consumer rights and energy
National Parliament and Public Ministries
Engagement procedures
Hearings/fact-finding investigations in Committee on request
Participation in technical roundtables, responses to consultations, position papers, six-monthly /monthly/on request one-on-one meetings
Topics of interest
Exploration activities in Italy
Regulation of G&P business activities
Security of supply
Green economy
Environment (e.g. industrial site remediation, return of reclaimed areas)
International cooperation
Eni’s Actions
Inspections and institutional visits at the production sites
Information, awareness-raising initiatives and technical studies
Active participation with regard to energy efficiency issues (submission of projects to obtain white certificates) and in discussions related to future sustainability of Italian and European energy
Participation in the intergovernmental roundtable on cooperation for development
Institutions, Local and National Authorities
Engagement procedures
Institutional meetings, technical roundtables and monthly/weekly or on request hearings
Written communications
Working Roundtables
Responses to consultations
Meetings on specific topics on a monthly basis or upon request
Sending of data/information via email or the intranet on a monthly basis or on request
Topics of interest
Development projects and enhancement projects linked to relevant activities
Local development
Renewable energy subsidies
Codes and rates of access to G&P infrastructure services
Regulation of business relationships with retail customers
Regulation of sales rates in the protected market
Eni’s Actions
Information, awareness-raising technical, in-depth and procedural initiatives
Inspections and institutional site visits
Participation in the work of the ANCI National Assembly and monitoring of Cinsedo activities
Active participation in meetings
Business associations and Confindustria
Engagement procedures
Meetings, regional workshops and participation in Commissions/Six monthly/monthly or on request Technical Committees
Meetings with businesses associated with regional Confindustria branches and participation in association activities
Meetings with local companies
Topics of interest
Corporate Sustainability
Environment
Safety
Supplier qualification systems
Eni’s Actions
Participation in Technical Committees and Working Groups (e.g. Technical Energy Committee)
Workshops on the supplier qualification process
Holding of regional meetings to provide information on Eni’s activities in the field of environmental sustainability and safety
European institutions and international organizations
Engagement procedures
One to one meetings, technical roundtables, written communications, responses to consultations, on a daily basis or on request
Conference calls and Corporate Advisory Panel
Participation in industrial associations, institutional working groups and public events and/or hearings at the European Parliament
Cooperation with the OECD National Contact Points and participation in specific initiatives
Topics of interest
European energy strategy
Environmental and tax policy
Regulation of the financial markets for raw materials
Regulation of the internal gas market
Transparency of extractive industry payments
Access to energy projects
Issues relating to the refining industry
Dissemination and application of the OECD Guidelines for multinational businesses
Eni’s Actions
Presence at the coordination roundtable to support Italian participation in the work of the Arctic Council
Contribution to European Commission consultations (White Paper on energy and climate policies for 2030 and carbon leakage)
Participation in the Policy Dialogue on Natural
Resource-based Development organized by the OECD
The United Nations system
Engagement procedures
Inclusion in the LEAD programme of the Global Compact and presence on its Steering Committee
Active participation in the various activities promoted by the LEAD Program
Collaboration agreements (e.g. ISPAC)
Presence in the Leadership Council of the Sustainable Development Solutions Network of the United Nations
Topics of interest
Sustainable development goals
Human rights and businesses
Decent work
Anti-Corruption
Transparency
Environment
Access to energy
Eni’s Actions
Participation in the main meetings between the United Nations and businesses (UN Private Sector Focal Points Meeting; UN Global Compact Leaders Summit; UN Annual Forum on Business and Human Rights)
Participation in the Proteus 2012 initiative promoted by UNEP
Participation in the Global Compact Business for Peace program
Running of the initiative “Energy for All in Sub-Saharan Africa”
Contribution to the work of the Thematic Group Good Governance of Extractive and Land Resources
Other sustainability organizations
Engagement procedures
Membership and participation in the WBCSD, Business for Social Responsibility, World Economic Forum, GGFR (Global Gas Flaring Reduction Initiative), EITI (Extractive Industries Transparency Initiative), PACI (Partnering Against Corruption Initiative) and IPIECA
Membership of the GRI and the IIRC
Topics of interest
Assessment of social and environmental impacts
Transparency and reporting
Integrated reporting and value creation
Human Rights
Eni’s Actions
Participation in WBCSD working groups
Participation in IPIECA working groups (on Human Rights, reporting, climate change, etc.)
Participation in the consultations on the new EITI Standard and the “Open for Growth: Trade, Tax and Transparency Event”
Participation in the GRI G4 Pioneer Program
Participation in the Pilot Program of the IIRC
National and international NGOs
Engagement procedures
Collaboration and organization of joint events
Conferences on specific topics
Constant dialogue and meetings on request
Participation in networks (Sodalitas, Anima per il Sociale)
Topics of interest
Global energy issues
Human Rights
Impact assessments
Anti-Corruption
Sustainability of operations in Nigeria (spill prevention and management, flaring reduction, reclamation and compensation for local communities)
Transparency in corporate reporting
Eni’s Actions
Cooperation with Legambiente on the Energythink initiative
Agreement with Transparency International to develop an innovative “Country Assessment” methodology
Participation in the research conducted by Transparency International on “transparency in corporate reporting”
Dialogue with Amnesty International about the activities in Nigeria and the protection of Human Rights of populations living near the extraction sites
Universities and research centers
Engagement procedures
Collaboration agreements and strategic partnerships
Corporate advisory panel
Official bilateral meetings, every six months or on request
Exchange of communications, sharing of information and one-on-one meetings where appropriate
Thematic workshops and periodic meetings with partners to verify the progress of activities and disseminate the results
Topics of interest
Support activities for businesses (exploration and production, innovative technologies for refining and petrochemicals)
Renewable energies (photovoltaics and concentrated solar power, biomass)
Environmental protection technologies
Eni’s Actions
Creation of “virtual labs” in collaboration with universities, research centers and companies
Renewal of framework agreements with the Polytechnics of Milan and Turin, and with the National Research Council (CNR)
Renewal of the collaboration agreement with the Massachusetts Institute of Technology in Boston (USA)
Continuation of the strategic alliance with Stanford University on core technologies of the oil&gas business and environmental remediation
Signing of the agreement with the Earth Institute at Columbia University to strengthen the planning, monitoring and evaluation of Eni’s local development investments
