Refining & Marketing

Key performance indicators

 

 

 

 

 

 

 

2011

2012

2013

(a)

Before elimination of intragroup sales.

Employees injury frequency rate

(No. of accidents per million of worked hours)

1.96

1.08

0.31

Contractors injury frequency rate

 

3.21

2.32

1.68

Net sales from operations (a)

(€ million)

51,219

62,656

57,329

Operating profit

 

(273)

(1,296)

(1,517)

Adjusted operating profit

 

(539)

(321)

(482)

Adjusted net profit

 

(264)

(179)

(232)

Capital expenditure

 

866

842

619

Refinery throughputs on own account

(mmtonnes)

31.96

30.01

27.38

Conversion index

(%)

61

61

62

Balanced capacity of refineries

(kbbl/d)

767

767

787

Retail sales of petroleum products in Europe

(mmtonnes)

11.37

10.87

9.69

Service stations in Europe at year end

(units)

6,287

6,384

6,386

Average throughput per service station in Europe

(kliters)

2,206

2,064

1,828

Retail efficiency index

(%)

1.50

1.48

1.28

Employees at period end

(number)

7,591

7,125

6,942

Direct GHG emissions

(mmtonnes CO2eq)

7.24

6.03

5.18

SOx emissions (sulphur oxide)

(ktonnes SO2eq)

23.07

16.99

10.80

NOx emissions (nitrogen oxide)

(ktonnes NO2eq)

6.74

5.87

4.51

Water consumption rate (refineries)/refinery throughputs

(cm/tonnes)

31.03

25.43

19.98

Biofuels marketed

(mmtonnes)

13.26

14.83

10.84

Customer satisfaction index

(likert scale)

7.74

7.90

8.10

Performance of the year

  • In 2013, the injury frequency rates decreased from 2012 (down 71.4% for employees and 27.5% for contractors).
  • In 2013, the declining trend of Greenhouse gas, SOx and NOx emissions continued, benefiting from lower production, energy saving measures and increasing use of natural gas to replace fuel oil.
  • The water consumption rate of Refining & Marketing Division declined by more than 21%.
  • In the 2013, the Refining & Marketing Division reported sharply lower adjusted net loss amounting to €232 million (€179 million in 2012). This decrease reflected plunging refining margins driven by weak demand for refined products and overcapacity, the effects of which were exacerbated by shrinking price differentials between light and heavy crudes due to lower heavy crudes supplies in the Mediterranean area. The negative trading environment was partly counteracted by efficiency and optimization gains. Marketing results declined due to lower sales related to the declining demand for fuels and mounting competitive pressure.
  • 2013 refining throughputs were 27.38 mmtonnes, down 8.8% from 2012. In Italy, processed volumes decreased (down 9.4%) due to the planned shutdown of the Venice Refinery following the Green Refinery project and in all the remaining plants due to their downsizing on the back of declining refining margins. Outside Italy, Eni’s refining throughputs decreased by 5.9% in particular in the Czech Republic.
  • In 2013, retail sales in Italy of 6.64 mmtonnes decreased by 15.2% from 2012. This decline was driven by the current economic downturn and increased competitive pressure. In 2013 Eni’s average retail market share was 27.5% decreasing by 3.7 percentage points from 2012 when sales volumes benefitted from the effect of a promotional campaign made during the summer weekends.
  • Retail sales in the Rest of Europe of 3.05 mmtonnes are substantially unchanged from 2012 (up 0.3%) due to higher volumes marketed in Germany and Austria, almost completely offset by lower sales in the Czech Republic and Hungary.
  • Capital expenditure amounting to €619 million related mainly refining, supply and logistics (€444 million) to improve flexibility and yields, in particular at the Sannazzaro Refinery, and marketing activities for the streamlining of the retail distribution network (€175 million).
  • In 2013 total expenditure in R&D in the Refining & Marketing Division amounted to approximately €33 million, net of general and administrative costs. In the year 6 patent applications were filed.

Renovation and recovery of Gela Refinery

In July 2013 Eni announced a plan for the renovation and recovery of the Gela Refinery with a total investment of €700 million. The project is aimed to create an economically sound refinery in order to meet the challenges of a competitive and constantly evolving scenario. The refinery will also be redesigned to be more environmentally friendly and respectful of the local area. When fully operational, with its new industrial and organizational structure designed in 2013, the Gela Refinery will be able to generate profits through products more suited to market requirements (maximized production of diesel and interrupted production of gasoline and polyethylene), while at the same time restoring its reliability, flexibility and operational efficiency.

Smart Mobility

In December 2013, Eni launched in Milan the initiative Enjoy, a car sharing free floating with the objective of developing products and services for sustainable mobility. This service provided in partnership with major Italian players (Fiat, Trenitalia, Cartasì) allows the customers to pick up and release in any part of the covered area and represents a new and economic, sustainable and efficient alternative to owning car. The service is simple and completely online, the tariffs are all inclusive and competitive. The initiative will be launched in other major Italian cities and abroad, in order to develop and implement more innovative products and services related to mobility.