Refining & Marketing

Adjusted net loss was €232 million, affected by plummeting refining margin due to lower demand for refined products, overcapacity and competitive pressure.

In 2013, Eni’s average retail market share in Italy was 27.5%.

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Key performance indicators

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2009

2010

2011

2012

2013

(a)

Before elimination of intragroup sales.

Employees injury frequency rate

(No. of accidents per million of worked hours)

3.18

1.77

1.96

1.08

0.31

Contractors injury frequency rate

 

4.35

3.59

3.21

2.32

1.68

Net sales from operations (a)

(€ million)

31,769

43,190

51,219

62,656

57,329

Operating profit

 

(102)

149

(273)

(1,296)

(1,517)

Adjusted operating profit

 

(357)

(181)

(539)

(321)

(482)

Adjusted net profit

 

(197)

(56)

(264)

(179)

(232)

Capital expenditure

 

635

711

866

842

619

Refinery throughputs on own account

(mmtonnes)

34.55

34.80

31.96

30.01

27.38

Conversion index

(%)

60

61

61

61

62

Balanced capacity of refineries

(kbbl/d)

747

757

767

767

787

Retail sales of petroleum products in Europe

(mmtonnes)

12.02

11.73

11.37

10.87

9.69

Service stations in Europe at year end

(units)

5,986

6,167

6,287

6,384

6,386

Average throughput per service station in Europe

(kliters)

2,477

2,353

2,206

2,064

1,828

Retail efficiency index

(%)

1.61

1.53

1.50

1.48

1.28

Employees at year end

(number)

8,166

8,022

7,591

7,125

6,942

Direct GHG emissions

(mmtonnes CO2eq)

7.29

7.76

7.24

6.03

5.18

SOX (sulphur oxide) emissions

(ktonnes SO2eq)

21.98

28.05

23.07

16.99

10.80

NOX (nitrogen oxide) emissions

(ktonnes NO2eq)

7.35

7.96

6.74

5.87

4.51

Water consumption rate (refineries)/ refinery throughputs

(cm/tonnes)

35.99

28.36

31.03

25.43

19.98

Biofuels marketed

(mmtonnes)

18.15

17.79

13.26

14.83

10.84

Customer satisfaction index

(likert scale)

7.93

7.84

7.74

7.90

8.10