Knowledge management

Considerable efforts have been made also in terms of knowledge management. 2013 saw the completion of the design, development and launch of a new knowledge management portal in the exploration & production sector, called #KMS. The prefix “#” (hashtag) highlights the change, and communicates the radical overhaul of the system in terms of ease of use and the introduction of modern networking capabilities. The platform underlying the new #KMS is in line with current state of the art technologies for collaboration and professional networking. Among the most important new features, #KMS allows users to tag people, skills, Communities of Practice, geographical areas and technical disciplines, creating more opportunities for multicultural and multidisciplinary synergies between users.

The content is now customised and dynamic. Each user can easily take part in the conversations going on and post their own comments and experiences. The many innovations make #KMS - even more than before - an innovative and unique point of access to Communities of Practice, KM Webinars and the repositories of knowledge, giving continuity to the evolution of the portal.

In just three months since its launch, the new portal has generated 53% of the total traffic of KMS, an overall increase of 66% compared with 2012.

Following the excellent results and to provide evidence of the impact on the business activities of the Communities of Practice, 19 “success stories” from the activities of the Communities have been collected and disseminated. This methodology, which aims to make the benefits for the business visible and tangible, will be continued in the coming years and be the main indicator of the results of KM activities within the Division.

The use of webinars in the field of knowledge management, introduced in 2010, continues to grow rapidly, and 2013 saw the highest numbers in terms of webinars organised, participants and geographical spread. Webinar consist in the real-time webcasting of technical presentations, operational business cases, workshops and lectures. The content of each webinar (slides, video and audio) are recorded and made available on the portal. In 2013, 290 webinars were made (+38% compared with 2012), with a total of 12,700 participants (+19% compared with 2012), of which 5,100 users from the 37 e&p subsidiaries.